don't have crappy customer service tip

as you may know, i've got a new obsession with the power supply backpack by jansport. this magnificent beast of a bag has pockets galore and i first caught sight of it on the jansport website. ok so here's the dealie-o: i just want to make sure that one of the two big pockets is big enough to hold my lunchbox. so their website states the dimensions of the entire bag, but not for each individual pocket. i write a message via the website to inquire about the pocket dimension. wait . . . no response. i call their customer service number and speak with someone who says she doesn't have the info handy and that she'll call me back . . . it's been 2 weeks and no response. i go over to jansport headquarters and ask to see the backpack for two freaking minutes and am told they can't do that because they don't sell to the public. the receptionist calls customer service and they say the dimensions are 17x11.5x1.5. arghhhh! those are the dimensions of the laptop pocket, not the regular big pocket!!!! i fully appreciate that receptionist is just doing her job, i appreciate that there are rules that she needs to follow. i let her know that she's only given me the dimensions of the laptop sleeve and she said that's what customer service gave her. then i ask her for stores that may carry the bag. as i'm walking out the door, i see a random lady and say, "your customer service sucks." she listens patiently as i explain everything above, telling her that i've already tried multiple retail outlets with no avail. she takes down my number and promises that either she or someone else will give me a call back with the super simple information that i need. so now i'm waiting . . . the thing that really bothers me is that jansport backpacks are renowned for their quality. i've had a jansport since i was a little kid! their backpacks are sturdy and highly utilitarian. but man, you'd really think that a company with such an amazing product would have a customer service mission that matches it!